Terms & Conditions

 Terms and conditions of Sales & General Terms of Use

 

The present website & e-shop, www.ilektrascroshade.com (“Website”), is owned and operated by “ILEKTRAS CRO-SHADE GmbH” (“Ilektras Cro-shade” and/or “We”), a limited partnership Company registered in Germany (Munich), 41 Biedersteinerstrasse, 80805 München, Reg. No.: HRD 237485, VAT.: DE316011626 & EORI NO: DE706827655168095. 

 

All communications must be made to info@ilektrascroshade.com, or by calling +49 (0)89 99759123, or by post/mail to Ilektras Cro-shade GmbH, Biedersteinerstr. 41, 80805 München.

 

All purchases on and through our Website are subject to your acceptance to be bound by its Terms and Conditions of Sales & General Terms of use as set forth below (collectively “the Terms”), as well as to your acceptance to be bound by its Privacy Policy (“Privacy Policy”):

 

I. Terms & Conditions of Sales

 

The following Terms govern the offer and sale of products through our Website (the “Product” and/or “Products”) and constitute a legal document between you (“You” and/or the “Buyer”) and Ilektra’s Cro-Shade. We kindly ask you to read them carefully; if You do not accept the Terms, You are kindly asked not to proceed with any purchase.

 

You may only place an order if you are considered capable of entering into an enforceable contract in the applicable jurisdiction. An order may be placed only by natural persons of 18 years or older, who are legally eligible to enter into contracts. The products on our Website are offered for sale exclusively on a retail basis to private individuals. 

 

1. Purchases

You may purchase a Product through our Website as a visitor/guest and/or by creating an account and/or by contacting us directly regarding specific Products (i.e. that cannot be ordered directly online) by sending us an e-mail at info@ilektrascroshade.com. 
You agree to provide only true and accurate information. We kindly ask you to read carefully our Privacy Policy regarding the personal data stored and processed every time you visit our Website and/or proceed with a purchase. 

 

How you can order each Product, i.e. online and/or by contacting us directly, will be always indicated on our Website. 

 

2. Product Prices

All prices quoted are subject to change without notice at any time prior to the acceptance of the order/purchase.

You are kindly asked to check the final price of sale before placing the order. The prices include all taxes (including statutory VAT), unless otherwise indicated on the Website. 

Please note that delivery costs will apply on all orders. You will be informed about the exact delivery charges before placing Your order. 

Further details regarding the delivery of the Products are provided under section five (5) below. 

All prices on the website are in Euro, unless otherwise indicated.

 

3.  Information regarding the Products

 

The information provided on the Website regarding the characteristics and features of the Products is accurate. We also make reasonable efforts to accurately display the attributes of our Products including colors; however, taking into consideration that the way the colors are displayed on Your screen depend on the technical system that You are using, We cannot guarantee that the colors are properly displayed. Any such variation may not be considered as a defect or damage.
Please be, furthermore, informed that If you purchase the same Products under two or more orders, We cannot guarantee that the Products supplied will be from the same batch and be an exact color match.

 

4. Placing Orders

 

a. Regarding the Products that can be ordered online: By placing an order through our Website, You will receive to the e-mail address indicated by You an order confirmation; once the order will have been confirmed, a contract will be formed between You and Ilektra’s Croshade, which will be governed by the present terms and conditions. 

To change or cancel Your order or any part of it, please see term nine (9a) below. 
If the Product is not available at the time of the purchase, this unavailability will be indicated on the Website. In case You have placed the order but for any reason We are unable to fulfil Your order, We will inform you at the earliest opportunity. If We have already received the payment for such order We will refund the amount using the same method used to make the payment. If for any reason alternative arrangements are necessary We will notify you in order to settle the refund at the email address indicated by you.

b. Regarding the Products that can be ordered exclusively through direct contact with us: if you wish to order such Products you are kindly asked to send an e-mail at info@ilektrascroshade.com. We will contact you then at the e-mail and/or phone number indicated by You and provide You with all the information You may wish. 

By placing an order, You will receive to the e-mail address indicated by You an order confirmation; once the order will have been confirmed, a contract will be formed between You and Ilektra’s Croshade, which will be governed by the present terms and conditions. 

To change or cancel Your order or any part of it, please see term nine (9b) below. 
In case You have placed the order but for any reason We are unable to fulfil Your order, We will inform you at the earliest opportunity. If We have already received the payment for such order We will refund the amount using the same method used to make the payment. If for any reason alternative arrangements are necessary We will notify you in order to settle the refund at the email address indicated by you.

 

5. Delivery

 

Ilektras Cro-shade provides worldwide deliveries in collaboration with DHL Express (excepting oversized and/or overweight goods – see below). 

Oversized and/or overweight goods will be shipped in collaboration with delivery companies depending on the country of delivery. 

Ilektra’s Cro-Shade exercises the utmost diligence in processing orders and will make its best to deliver Your order within the time frame indicated. We will try our best to dispatch orders as quickly as possible and in the order in which they are placed. Notwithstanding any extraordinary circumstances and subject to Product availability, if no specific timeframe is indicated in the confirmation We aim to deliver within 4-6 weeks following confirmation of the order. 
Before placing Your order, You will be informed of the exact delivery charges and the expected delivery details. As stated above, once You have placed Your order (either through our Website or by contacting us directly), You will receive an e-mail confirmation with Your expected delivery details to the e-mail You provided us.
In cases of force majeure, such as war, riots, fire, flood, strikes etc., the delivery of Your Product may be delayed or even cancelled; in case of cancellation Ilektra’s Croshade will refund any amount already paid by You using the same method used by You to make the payment.

 

6. Payment Methods

 

Following payment methods are provided: 
Paypal, Bank Transfer. 

„Pay on delivery“ is provided only for orders to be delivered within Germany; an extra cost of 6,70€ (incl. VAT) applies if you choose that payment method. 

Invoices will be sent to the e-mail that You have indicated while placing Your order. For that reason please make sure that you have registered your current e-mail.

Excepting orders to be delivered within Germany, full payment for the Products (including any applicable delivery charges) shall take place at the time of placing Your order.
Ownership in the Products Ilektra’s Cro-shade supplies to You will not pass until it has received all sums due and payable by You for oar in connection with the Products, including (where applicable) delivery charges.

 

7. Returns

 

In case you are not satisfied with the Product received and for any reason whatsoever, you have the following rights:
a) to return the Product within fourteen (14) calendar days after receipt of the Product. 
b) to inform us within fourteen (14) calendar days after receipt of the Product by e-mail or by courier or by post/mail that you intend to return the Product received; in that case you will have to return the Product within fourteen (14) calendar days after having informed us that you intend to return your Product. 
In order to return a Product, you are kindly asked to follow the steps provided under “Return Policy” that can be found on our Website. 

Please be informed that You are responsible to pay the costs of returning the Products. For non oversized and/or overweight goods You may use the courier company We are collaborating with (please see above); in that case following costs will apply: 

 

Returns requested within Germany (excepting oversized and/or overweight goods): 9,00 €
Returns requested outside of Germany: cost depending on each country. 
Returns of oversized and/or overweight goods: depending on each country and the specific weight and size of each Product. 

 

Please be also informed that, if you decide to use the courier companies We are collaborating with, You will not be charged by delivery of the Product to that company; Ilektra’s Croshade will pay to the courier company the relevant cost on your behalf and withhold it from the amount to be refunded to you according to term eight (8) below. 

 

If you decide not to use one of the courier companies We are collaborating with, You are advised to choose a safe method of return. 
 

If the Products ordered are customised, unfortunately, a return cannot be accepted. 
The Products must not be damaged, altered, used, washed and they must be returned in their original packaging along with all other documents, if any, accompanying such Products. Damaged Products shall not be accepted and no reimbursement shall be made.  
The Products should be returned to the following address: 
ILEKTRAS CRO-SHADE GmbH, 41 Biedersteinerstrasse, 80805 München. 

 

8.  Refund

 

After the Products have been returned and received by Ilektra’s Croshade, We shall check that the Products are returned in the same condition sent by us. We shall send you an e-mail confirming the acceptance of the returned Products and shall refund amounts already paid as soon as possible and in any event within 30 days at the latest from day the returned Products have been received and return has been accepted. We advise you to keep the tracking numbers for your returns in a safe place. After having confirmed that the terms and conditions stated above have been duly complied with, We will promptly start the refund procedure. You will receive an e-mail to inform you when the refund has been made.

If the recipient of the Products indicated in the order form is different from the individual who made the payment for such Products, the amount paid for returned Products shall be refunded to the individual who made the payment.

Any bank charges are not refundable.

In the event that your return does not comply with the Terms you will not be entitled to any refund of the amount already paid; nevertheless, you shall be entitled, at your own expense, to receive the Products in the conditions in which they were sent back to Ilektra’s Cro-Shade. If you do not wish to receive the Products in the conditions in which they were sent back, We shall be entitled to keep the Products and withhold the amount already received.

 

9. Cancellation

 

You may cancel or change the order within 24 hours from the moment you have placed the order under the condition that the order has not been executed by Ilektra’s Croshade. 

If you wish to cancel or change the order you will have to contact us by either sending an email to info@ilektrascroshade.com or by calling at the number +49 (0)89 99759123, during working hours (Monday – Friday from 9 to 5). If the order has not been processed yet, no charges will apply for cancelling the order. 

We reserve the right to cancel the order for reasons of force majeure or other reason that may occur relatively such as inability to pay the amount owed, false delivery address, or other reasons which refer to the internal operation of Ilektra’s Cro-shade such as withdrawal of specific Products, Product shortage.

 

10. Legal Guarantees

 

Ilektra’s Cro-Shade Products are created with great care; our Products are send to you in perfect condition. However, in the unlikely event that a Product has a defect, all your legal rights apply. Therefore, You will have the right to ask us, to repair the Product or replace; If repair or replacement is not possible or would be too expensive, given the nature of the Product/defect or would inconvenient for You or cannot be completed by us within a reasonable time, then You may ask the price to be reduced or, in case the legal prerequisites are met, even cancel the contract and get reimbursed in full.

 

11. Use, Care & Maintenance

 

You are kindly asked to read carefully the Use, Care & Maintenance Instructions provided with every Product and use, take care and maintain the Product according to them. Please be informed that Ilektra’s Croshade cannot be held liable for any damage caused to the Products due to non compliance with the Use, Care & Maintance Instructions. 

 

12. Miscellanuous 

 

In case any of the provisions of these Terms is found to be invalid, it shall not affect the validity of the other provisions that will remain in force.
The parties have agreed to all of the terms and conditions contained in this Agreement.
The content provided through our Website cannot be considered as advice, encouragement, suggestion, instruction or guidance to the users to act or to omit. 

 

I3. Jurisdictional Issues
 

The present Terms and their interpretation shall be governed by and construed in accordance with the laws of Germany and the Courts of Munich are competent as regards any dispute arising out of Terms.

 

II. General Terms of Use

 

1. Website’s Content

 

Ilektra’s Cro-shade reserves the right to freely change, add, remove any or all content as well as suspend, interrupt or limit access to the Website or its content, or modify, amend, alter the present Terms of Use and/or its content, at any time and without notice at its incontestable discretion. You are kindly asked and advised to regularly check the Website for possible changes. If you do not approve the new amended terms, you should abstain from using our Website, otherwise your continued usage of the Website shall be held to indicate your acceptance of any amended Term. 
 

2.  Intellectual Property Rights (IPRs)

 

All content of the Website (such as data, information, designs, graphics, pictures, photos, logos, databases, trademarks, domain names, texts, newsletters, copyright works, artworks, texts, multimedia, concepts etc.) are protected by the National, European and International Intellectual Property Laws currently in force, and all relevant IPRs are exclusively owned by Ilektra’s Cro-shade. The said IPRs and content of the Website, are available to the users of the Website strictly for non-commercial-non-speculative-private use only. 
You are not allowed to exploit (even partially) the IPRs and/or the content of our Website (all or parts of it) in any way, modify them, make derivative content with them, download or reproduce them or publish them or translate them, or publicly perform them or otherwise communicate them to the public or distribute them, anywhere in the world, in any form and/or way and/or manner (including social media, internet, press, etc.). The use of the Website is intended only for your private navigation and for any other use of its content our prior written consent is needed.
The copying, reproduction, re-arrangement, sale, leasing, renting, lending, distribution, redistribution, modification or adaptation, downloading, sideloading, exchanging, creating of derivative works, uploading, posting, transmitting, communicating to the public or publishing, directly or indirectly, of the IPRs and/or content of the Website, including the removal or alteration of advertising, is strictly prohibited except for our prior written consent has been granted.